FAQ

When your order ships, you will receive a shipping confirmation email. This e-mail will include a tracking number, so you can see exactly where your new CustomFX clipper is and when it is expected to be delivered. You can also find your tracking number by signing into your account.

Your order status will be shown as “processing” until your clipper is built and ready to be shipped. It takes time to hand-assemble your custom tool. Please allow up to 30 days for your new CustomFX to be built and shipped from our facilities.

We take online security and fraud prevention seriously. When you place your order, it goes through multiple security checks. Most orders will process successfully, however your order may be flagged for additional checks. You will be notified if this happens.

There are several reasons your credit card might not be authorized at the time of purchase, including:
1. You entered an address that is NOT associated with the billing address of the credit card you’re trying to use. It is possible you may have misspelled your billing address or put your billing address on the incorrect line. Please check your information to make sure it is accurate.
2. You entered your credit card information (credit card number, expiration date and/or CVV number) incorrectly. Please double check the information entered to make sure it is accurate.

We are shipping within the US and Canada at this time.

UPS is the preferred shipper for all US and Canada deliveries.

We offer a 2-Year limited warranty on every CustomFX Clipper.

We CANNOT cancel or modify any order after it is processed. We apologize for any inconvenience this may cause. If you have any questions please contact customer service at CustomFX_feedback@babylisspro.com or by phone at +1 (833) 968-7239

All orders are custom-made to your exact specifications by our technicians and cannot be returned or exchanged.

If you have any questions please contact Customer Service: CustomFX_feedback@babylisspro.com or by phone at +1 (833) 968-7239

Generally, no. Care for and maintain your CustomFX Clipper as you would any quality tool. However, units are finished with an industrial paint that has been UV coated. As with any painted surface, chemicals, solutions, and other liquids can cause damage to the paint if not wiped off immediately. All regular maintenance information is included in the supplied Instruction Booklet.

Replacement parts are available at your local BaBylissPRO Barber/Beauty distributor. For further part(s) questions, please visit https://babylisspro.com.