Privacy Policy

View Canada Privacy Policy

Last Updated:  January 13, 2021

Information We Collect

We collect information, including personal information, about you from a variety of sources, including, information that we collect directly from you; information that we collect from other entities; and information that we collect automatically when you use our Services. The type of information that we collect about you depends on your interaction with us.
Information that We Collect Directly From You: We collect identifying information, financial information, demographic information, purchase history/customer records, and other information as described below when you use our Services or otherwise interact with us. In particular, we collect information from you when you take the following actions:

  • Create an Account: You may create an account on certain of our Sites or in our Apps. The type of personal information that we collect from you varies based on our Sites or Apps, but includes, at a minimum, your name and email address. On some Sites or Apps, you also may provide a postal mail address, store marketing preferences, and save recipes.
  • Make a Purchase: When you make a purchase from us, we will collect your name, billing and shipping addresses, email, phone number, payment card information, and items purchased. Please also see our discussion below about purchases made through social media.
  • Sign Up for Email Marketing: We collect your name and email address if you sign up to request email advertising from us (you also may sign up for email marketing when registering your product with us).
  • Posts to our Services or Our Social Media Pages: You may post, or grant us permission to post, your photos, reviews, ideas or other content to our Services, as indicated, and on our social media pages. In some cases, an additional or different privacy notice will govern; we will notify you at or before collection of the applicable privacy notice.
  • Register a Warranty: Depending on the product and/or the particular Site/App, you may register a product warranty with us online or through a mobile feature. When you register, we collect information about your purchase (product name, where purchased, price), your name and contact information (mailing address, email) and you may have the option of answering survey questions, such as with respect to your income bracket, age, gender, and marital status.
  • Contact Customer Service: We collect information about you when you contact our customer service department, whether by phone, mail, or email. This includes your name, contact number, and scope of your inquiry. Calls to our call center may be recorded for quality assurance and training purposes. We do not typically associate these recordings with the personal information we collect about youu.
  • Participate in Promotions: If you participate in a promotion, then we will collect the information that you submit as part of your entry. We may offer promotions in connection with other entities, and, in some cases, our promotions will be governed by additional or different privacy notices; we will notify you at the time of collection if your data will be subject to an additional or different policy.
  • Interact at Tradeshows: We collect information from you that you choose to provide to us at trade shows (e.g., to our employees or other representatives such as hairstylists). We collect the information that you choose to provide to us, which may include, for example, your contact information and information about preferred products.

Information We Collect About You From Other Sources

  • Information that we collect from other entities/brands: We may collect information about you from our affiliates.
  • Your Friends: We may collect information about you if your friends purchase a gift or product for you.
  • Social Media: If you post information on our social media pages, we may collect the information that you post. We also may obtain information about you through your social media pages that you have made public if you mention us in a post. Our collection of information about you is governed by the social media page and not this policy.We do not typically associate your social media information with the personal information we collect about you. You may purchase some of our products through certain social media sites or apps. If you do so, the social media site controls the data that it provides to us, which will include, at a minimum, information necessary to provision your order.
  • Purchase from Non-Affiliated Providers:We may obtain a list of prospective customers from a non-affiliated source, such as a list purchase, where permitted by applicable law. We also may purchase demographic information from non-affiliated sources.
  • Other Merchants:From time to time, we offer in-store or other promotions; if you participate in a promotion, we may obtain your contact information from the store or other merchant.

Information We Collect Automatically: We automatically collect information about you when you use our Services (usage information).We collect this information from our service providers and vendors, which may include operating systems and platforms, internet service providers, data analytics providers, and social media.The type of information that we collect varies depending on the settings of your web browser or device, but it may include the pages you view on our Sites and Apps; the date and time you access our Sites and Apps; how long you use our Services; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address; device ID; your location information (collected, e.g., through our analytics providers such as Google). Our service providers also may track your behavior through links that you click on our Sites and Apps (e.g., if you link to a retailer through our Services, our service providers may evaluate whether you completed a purchase on a non-affiliated site). See the section below titled Cookies and Tracking for more information. We do not typically associate this information with the personal information that we collect about you.Use of InformationWe use your information for a variety of purposes, including:
Transactional Purposes: to provision the requested services and orders; to establish and update your account;and for other transactional purposes.
Customer service/communications: to provide you with a personalized shopping experience; for technical support to answer your inquiries; to provide product updates/recalls and similar purposes.
Warranty Support: to maintain information about your warranty and to honor the terms of the warranty.
Marketing/Advertising: for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you, including products offered by our affiliated entities; to target advertisements to you; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our communications may include information about Conair or any other brands within the Conair family. Our marketing communications with you may include communications via postal mail and email. We, and our service providers, also use your information to determine the success of our advertising campaigns, regardless of the marketing and advertising channel.
Administration: for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Sites and Apps, including the pages viewed, ad impressions clicked, or other Site or App activity; to maintain security and operability of our Sites and Apps (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Privacy Notice, our Terms of Use, and other policies.
Research and development/Analytical purposes: for research and development purposes, including to improve our Services, products, and customer experience; to understand what parts of our Sites and Apps are most popular or to improve upon such Sites and Apps; to understand our customer demographics; and for other research and analytical purposes.
Legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.

Protection of us and others: where we believe it is necessary to protect us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.Sharing of InformationWe share your information with the following entities:

  • Corporate Relatives. We may share your information with any current or future parent company, affiliate, subsidiary or division.
  • Service Providers. We share your information with our service providers or others who perform functions on our behalf. For example, we share your information with service providers who host our Sites and Apps, coordinate mailings, analyze aggregate information about our customers, assist us in detecting and deterring fraud, security incidents, or other unlawful activity, and for other business purposes as described above in how we use your information. We also permit service providers to collect information about you online through cookies and other tracking tools; please see Cookies and Tracking and Analytics Providers/Advertisers sections below.
  • Carefully Selected Partners. If you choose to enter a joint promotion, then we will share your contact information (and other information that you provide to us in connection with that promotion) with the other party. The promotions may be subject to an additional or different privacy notice.
  • Site and App Users. We may share your information with other users of our Sites and Apps. For example, if you post a review, pictures, or other content on our Services, the contents of your post (including any pictures that you post) as well as other information, such as your username, may be available to all visitors to our Sites and Apps.
  • Analytics Providers/Advertisers. As set forth above, we share information with analytics providers and advertisers to assist us in implementing and evaluating relevant advertising. Often the information that we share is collected from you through cookies and other tracking technologies on our Sites and Apps. We also may disclose certain information (such as your email address) to Facebook Custom Audience, which may use it to target advertising to you. See the section entitled Your Choices, Opt-out of Interest Based Advertising below.

We may also share your information in the following ways:

  • Business Transfers. We may share your information with another entity if we or any of our current or future corporate relatives are acquired by or merged with another legal entity, if substantially all of our assets or the assets of one of our corporate relatives are sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a sale of a business or a similar transfer of assets.
  • In Response to Legal Process. We share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.
  • To Protect Us and Others. We share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, Conair, its corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms of Use or this Privacy Notice; and to monitor and remediate security issues.
  • Aggregate and De-Identified Information. We may disclose aggregate and de-identified information about our customers for marketing, advertising, research, or other purposes.

Your Choices

You have certain choices regarding the personal information we collect about you. For example, you may:Request to Modify Content You Have Posted. You may request to modify content that you have posted to our Sites and Apps by emailing us at privacy@conair.com and specifying the content (such as comments or reviews) that you would like modified or deleted. In some cases, we may not be able to remove your content. If this is the case, we will let you know if we are unable to do so and why. Even if we are able to anonymize or make your content or information no longer visible, there is no way to ensure complete or comprehensive removal of your content from the Internet because third parties may have archives of Conair web pages. We, therefore, cannot prevent such information from being used in a manner that may violate this Privacy Notice, the law, or your personal privacy.

Opt Out of Promotional Email Communications. You may opt out of promotional emails by clicking on the unsubscribe link in the email, or by emailing us at privacy@conair.com, and explaining the email that you would like to unsubscribe from. Please also note that if you have previously added your contact information to the mailing list of one of our clients or partners and later withdraw your permission, you will have to contact that third party (or use an opt-out link provided in an email communication from that client or partner) to request removal from that mailing list as well.

Opt Out of Interest-Based Advertising. We use service providers such as Google’s AdSense and AdWords to help us provide advertisements to you that are tailored to you based on interests that you have expressed on our Site or elsewhere (“Interest-Based Ads”). Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this Site. Any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies. You may decide to disable Google cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en. You can use Ads Settings to manage the Google ads you see and opt out of interest-based ads delivered by Google. You also may opt out of receiving Interest-Based Ads from many third-party ad networks, such as those provided by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding Interest-Based Ads by NAI members and DAA members, including how to opt out of Interest-Based Ads provided by NAI and DAA members, please visit their respective websites: optout.networkadvertising.org and optout.aboutads.info. Please note that opting out of participating ad networks does not mean that you will not see advertisements at all and you will continue to receive advertisements on other websites and from companies that do not participate in the above programs. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type and recent, previous searches related to your current search. Certain of our Sites and Apps also may use Facebook advertising, including Facebook Custom Audience. As set forth above and in the Cookies and Tracking section below, we may disclose certain information (such as your email address) to Facebook Custom Audiences (for more information on Facebook Custom Audience click here. so that we can better target ads and content to you and others with similar interests on third parties’ websites or media (“Custom Audiences”). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other third parties display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described in this paragraph.If you are a California resident, please see Important Additional Privacy Information for California Residents for additional information about how to opt-out of ads delivered on mobile devices.

Please note that even if you opt out of receiving marketing communications from us, we may still send you communications about your account or any products or services you have purchased from us and we will still respond to your inquiries and requests for information.

Cookies and Tracking

We and our service providers use cookies and other mechanisms to track information about your use of our Services. We do not typically associate this information with the personal information that we collect about you nor do we attempt to identify you as a natural person through this information.

  • Cookies. We or our service providers may use cookies to track visitor activity on our Sites and Apps. A cookie is a text file that a website transfers to your device for record-keeping purposes. We or our service providers may use cookies to track user activities on our Services, such as the web pages you view and time you spend on our Services. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Services who disable cookies may not be able to browse certain areas of the Services.
  • Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Services to perform functions like tracking the activities of visitors to our Services, helping us manage content, and compiling statistics about usage of our Services. We or our service providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
  • Embedded Scripts. We may use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our Site.
  • Analytics. We use service providers, such as Google Analytics, to evaluate the use of our Sites and Apps. We or our service providers use automated devices and applications to evaluate use of Services. We use these tools to help us improve our services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
  • Do Not Track. Our Services do not respond to Do Not Track signals. You may disable certain tracking as discussed in this section (e.g., by disabling cookies).

Our Services contain links to non-Conair websites and applications. Any access to and use of such non-Conair websites and applications are not governed by this Privacy Notice. Instead, your use of non-Conair websites or applications is governed by the privacy policies of those websites or applications. We are not responsible for the information practices of such third-party websites and we encourage you to read their privacy policies.

International Transfers of Information

Our Services are intended to be used by customers located in the United States. If you are located anywhere outside of the United States, please be aware that information we collect about you, including personal information, will be transferred to, processed and stored in the United States. The data protection and privacy laws in the United States may differ from those of the country in which you are located. U.S. governmental agencies, courts, or law enforcement may be able to access or obtain your personal information (for example, in response to a court order).By using our Services, you consent to the transfer, processing, and storage of your information, including personal information, in the United States.

Children

Our Services are for general audiences and are not targeted to children under thirteen (13) years of age. We do not knowingly collect any personal information from children younger than the age of thirteen (13), and we will delete any personal information collected that we later know to be from a customer under the age of thirteen (13). If you believe a child under the age of thirteen (13) has disclosed personal information to us, please contact us at privacy@conair.com and specify the customer and information you believe to be from the child under thirteen (13).

Security

We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security. Please note that we cannot guarantee the security of any information we have collected about you, and your use of our Services indicates that you understand and accept this risk.You should take steps to protect your account by, among other things, choosing a strong password that nobody else knows or can easily guess and keeping your log-in and password information private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Changes to this Privacy Notice

This Privacy Notice will be updated from time to time. Changes to this Privacy Notice will go into effect when posted. If revisions to this Privacy Notice materially affect how we use personal information that we collected from you prior to the date of the revised Privacy Notice, we will obtain your consent for any new uses or sharing of your personal information. We will post any updated Privacy Notice to our Sites and Apps.ContactBy email: privacy@conair.comBy mail: Conair CorporationAttention: Privacy Team1 Cummings Point Road

Stamford, CT 06902

Important Additional Information for California Residents

Under the California Consumer Privacy Act of 2018 (CCPA), we are required to provide California consumers with a detailed notice about the collection of their information, use, disclosure, and sale of their information, and their rights to protect that information.

Categories of Personal Information that We Collect, Disclose, and Sell

Above we described the scope of information that we collect about you, including California residents (see “Information We Collect”). In this section, we are identifying the personal information that we have collected about California consumers during the past 12 months using the categories set forth in the CCPA; the scope of personal information collected below, however, is not intended to differ from what is set forth above. In the table, we also identify the types of entities to which we have disclosed data for a business or commercial purpose during the past 12 months. For more information about the business and commercial purposes, for which we may use and sell (as defined under the CCPA) your personal information, please see Sharing of Information above.

We do not “sell” your data for monetary compensation. We do share your data with analytics providers and advertisers to assist us and other entities with targeted advertising (collectively, and for purposes of this policy, “AdTech”). Under the CCPA, such disclosure may be considered a “sale.” To that end, in the “Do we sell?” column below, we have indicated “Yes” where such data is shared in connection with AdTech.

Information We Collect
We collect information about you from a variety of sources, including:
Information we collect directly from you, such as identifiers, purchase history, customer records, call recordings, and customer profiles. Information from other companies, such as your Facebook user name if you “Like” us on Facebook. Information automatically collected, such as usage data, including the pages you view on our Sites and Apps.
If you do not provide information to us, we may not be able to provide our products or services to you.
Learn more.
Use of Information
We use your information for a variety of purposes, including:
Transactional purposes, such as providing the requested services. Customer service, such as responding to your inquiries. Communication, such as responding to your requests for assistance or relevant updates. Marketing, such as providing you with special offers and contacting you about products we think may interest you. Administration, such as managing our inventory, maintaining our Sites and Apps, including debugging and repairing. Evaluating use of our Services, including which features of our Sites and Apps are of most interest. Research and development, such as improving our Site and Apps and understanding our customer demographics. Legal compliance, such as responding to a subpoena or court order. Protection of us and others, such as investigating a possible crime, security incident, or enforcing a contract.
Learn more.
Sharing of Personal Information
We share your information with the following entities or in the following ways:
Corporate relatives, such as a corporate subsidiary or division. Service providers, such asentities that host our Sites and Apps; assist us with advertising, marketing, customer service, or any other purpose for which we use your personal information. Site and App users, such as if you post content on our Sites or Apps that may be available to all visitors. Social Media and Networking Platforms, if you post to our social media feed or post comments in your own publicly available social media account. Carefully Selected Partners, such as for a joint promotion in which you choose to participate. Business transfers, such as if we merge with, or sell a business to, another legal entity. In response to legal process, such as in response to a subpoena. To protect us and others, such as to monitor our website for security issues. Aggregate and de-identified information, such as for research and statistical analysis.
Learn more.
Other Important Privacy Information
Cookies and tracking. Our Services use cookies (and other technologies) to improve them and to display a more personalized and relevant shopping experience. Learn moreLinks. Our Services contain links to non-affiliated websites and applications; such websites and applications that are not governed by this Privacy Notice. Learn moreInternational transfers of information. If you are located outside of the United States, your information will be transferred to, processed, and stored in the United States. Learn moreChildren. Our Services are intended for general audiences and are not targeted to children. Learn more.Security.We have taken steps designed to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Learn moreChanges to this Privacy Notice. We will post changes to this Privacy Notice on our Sites and Apps. Learn moreYour California privacy rights. Learn more.
Your Choices
You have certain choices regarding how we use your personal information. For example, if you decide you no longer want to receive promotional emails from us, you can let us know by following the unsubscribe link in the email, or by emailing us at privacy@conair.comLearn more.
If you are a California resident, you also have the right to opt-out of the sale of your personal information, to request that we delete your personal information, and to request a copy of your personal information. Learn more.
Contact Us
By email: privacy@conair.com By mail: Conair Corporation Attention: Privacy Team 1 Cummings Point Road Stamford, CT 0690
Categories of personal informationDo we disclose for a business purpose(s)Do we sell?*Categories of Third Parties to Whom We Disclose Personal Info for a Business or Commercial Purpose
Name, Contact Information and other Identifiers: Identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or similar information.YesYes*service providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries advertising networksdata analytics providerssocial networksinternet service providersoperating systems and platformsbusiness customer/client
Customer Records: Paper and electronic customer records containing personal information, such as name, photographs (if you choose to post on our Sites or Apps), product reviews, address, telephone number, credit card number or debit card number.YesNoservice providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries internet service providersoperating systems and platformsbusiness customer/client
Purchase History and Tendencies: Commercial information including products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.YesYes*service providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries advertising networksdata analytics providerssocial networksinternet service providersoperating systems and platformsbusiness customer/client
Usage Data: Internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding interaction with our Sites, Apps, or advertisement, including access logs and other activity information related to the use of our Services.YesYes*service providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries advertising networksdata analytics providerssocial networksinternet service providersoperating systems and platformsbusiness customer/client
Geolocation Data: We collect data about your location through our analytics providers and with your consent as described above.YesNoservice providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries internet service providersoperating systems and platforms
Audio, Video and other Electronic Data: We record calls if you contact our customer service center.YesNoservice providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries 
Profiles and Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences and purchase tendencies, which may be used for targeted advertising.YesYes*service providers  advisors and agentsgovernment entities and law enforcementaffiliates and subsidiaries advertising networksdata analytics providerssocial networksinternet service providersoperating systems and platformsbusiness customer/client

*Only in connection with AdTech as described above. We do not “sell” your data for monetary compensation.

Sources of Personal Information. As further described in the discussion about the Information We Collect About You, we collect personal information from the following sources:  directly from you; advertising networks; data analytics providers; social networks; internet service providers; operating systems and platforms; your friends; affiliated entities; partners (e.g., if we offer a joint promotion); and government entities. 

Notice at Collection: You have the right to obtain a notice about the information that we collect about you at the time of collection. If we collect data from you that is not described in this Privacy Notice, then we will provide an additional notice to the extent required by applicable law.

California Resident Rights

As a California resident, you have the following rights:

  • Right to Opt-out of Sale of Personal Information. We do not “sell” your data for monetary compensation. We do share your data with analytics providers and advertisers to assist us and other entities with targeted advertising. For instance, we allow entities to place cookies on our Sites and Apps to collect information about your interaction with such Sites and Apps, including in some cases whether you make a purchase of one of our products on a different site. This collection of information may be a “sale” under the broad definition of “sale” as defined under the CCPA.To opt-out of the sale of your information by apps on your mobile device, and control interest based advertising through such apps, please visit AppChoices by clicking here and download the AppChoices tool. We do not sell personal information about California consumers if we have actual knowledge that the consumer is younger than 16 years old.
  • Delete Your Information. As stated above, at any time, you may request that we remove a posting made to our Services or deactiveate your account, if you have an account with us, by contacting us at privacy@conair.com. California residents may request that we delete all of the information that we hold about them (please note that there are exemptions to the right to delete) by clicking here.
  • Request a Copy of Your Personal Information. You may request a copy of the specific pieces of personal information that we have collected about you in the prior 12 months by clicking here. You have the right for us to deliver this to you at no cost either by mail or in an electronically portable format, where technically feasible, so that you can share that information with another entity. You also have the right to know: the categories of personal information that we collect about you; the categories of the sources of personal information; the purpose for which we use the data; and the categories of third parties to which we have disclosed this data. We have identified these categories and disclosures in the table above. You may make up to two requests in a 12-month period.

Submitting Requests. You may submit your particular request by clicking on the applicable link above. If you have an account with us, you also may submit your request by logging into your account. You also may contact us at 833-CONAIR9 (833-266-2479) (toll free).

When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records.  You must complete all required fields on our webform (or otherwise provide us with this information via the above toll-free number).  In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor.  Authorized agents may initiate a request on behalf of another individual by completing the online form; authorized agents will be required to provide proof of their authorization (either a power of attorney or notarized statement) and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We will respond to verifiable requests received from California consumers as required by law. Please click on the applicable link above for specific agent instructions or contact us at the above number.

Right to Non-Discrimination.The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.

Financial Incentives. A business may offer financial incentives for the collection, sale or deletion of California residents’ personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent. From time to time we may offer free shipping or other incentives (such as a discount if you sign up for email marketing from us). We will notify you of the incentive at the time of offer.

CANADA PRIVACY POLICY

Last updated: Jan 24, 2021

Overview and Scope

Dannyco/Babyliss Pro and its corporate affiliates (“Dannyco/Babyliss Pro”, “we, “us” or “our”) value our relationship with you, our customer, and your privacy. This Dannyco/Babyliss Pro Website Privacy Notice explains how and why we collect, use, protect, and share information about you, including both Personal Information and Non-Personal information, through websites or applications where this Privacy Notice is posted.

To read the full Dannyco/Babyliss Pro Privacy Notice click here.

Information We Collect We collect information about you from a variety of sources, including: Information we collect directly from you, such as your address or payment information. Information from third parties, such as your Facebook user name if you “Like” us on Facebook. Information automatically collected, such as the pages you view on our website. Please note that we may combine information from all of the above sources. If you do not provide information to us, we may not be able to provide our products or services to you. Learn more.
Use of Information We collect, use and disclose your information for a variety of purposes, including: Customer service, such as providing products and services to you. Communication, such as responding to your requests for assistance or relevant updates. Marketing, such as providing you with special offers and contacting you about products we think may interest you. Administration, such as managing our inventory and maintaining our website. Research and development, such as improving our Site and understanding our customer demographics. Legal compliance, such as responding to a subpoena or court order. Protection of us and others, such as investigating a possible crime or enforcing a contract. Learn more.
Sharing of Information We share your information as follows: Corporate relatives, such as a corporate parent. Service providers, such as service providers who host our website or process credit card payments. Dannyco / BabylissPro Site users, such as if you post content on our website that may be available to all website visitors. Unaffiliated third parties, such as social media and networking platforms. Business transfers, such as if we merge with another legal entity. In response to legal process, such as in response to a subpoena. To protect us and others, such as to monitor our website for security issues. Aggregate and de-identified information, such as aggregate information for statistical analysis. Learn more.
Other Important Privacy Information

Cookies and tracking. Our Site uses cookies to improve it and to display a more personalized and relevant shopping experience. Learn more. Third-party links. Our Site may contain links to third-party websites and applications; such third-party websites and applications are not governed by this Privacy Notice. Learn more. International transfers of information. Please be aware that information we collect about you may be transferred to, processed, and stored outside of your jurisdiction of residence. Learn more. Children. Our Site is intended for general audiences and is not targeted to children. Learn more. Security. We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Learn more. Changes to this Privacy Notice. We will post changes to this Privacy Notice on our Site. Learn more.
Your Choices You have certain choices regarding how we use your Personal Information. For example, if you decide you no longer want to receive promotional emails from us, you can let us know by following the unsubscribe link in the email, or by emailing us at: customerservice@Dannyco.com Learn more.
Contact Us By email: customerservice@Dannyco.com By mail: Dannyco Professional c/o Conair Consumer Products, ULC
Attention: Customer Service
100 Conair Parkway
Woodbridge, ON L4H 0L2

Dannyco/Babyliss Pro Website Privacy Notice

Dannyco/Babyliss Pro and its corporate affiliates (“Dannyco/Babyliss Pro”, “we, “us” or “our”) value our relationship with you, our customer, and your privacy. This Dannyco/Babyliss Pro Website Privacy Notice explains how and why we collect, use, protect, and share your information, including both Personal Information and Non-Personal Information (defined below), through websites or applications (collectively, the “Site”) where this Privacy Notice is posted.

Each time that you access or use a Dannyco/Babyliss Pro Site, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Notice and the Dannyco/Babyliss Pro Terms of Use. Any dispute over privacy is subject to this Privacy Notice and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are incorporated by reference into this Privacy Notice. If you do not agree with this Privacy Notice or our Terms of Use, you must stop using this Site.

Information We Collect

The information we collect about you may include both Personal Information and Non-Personal Information. “Personal Information” is information that can identify you as an individual, either alone or when combined with information from other available sources, such as your name, home address, contact information, and financial payment information. “Non-Personal Information” is information that does not reveal your individual identity, such aggregate statistics or general demographic information like gender.

We collect information about you from a variety of sources, including:

  • Information that we collect directly from you includes your name, email address, billing and/or shipping address, phone number, payment account information, and your preferences and interests. We will also collect any information that you otherwise provide to us, such as any comments, content, or questions that you submit to us through our Site.
  • Information that we collect from third parties may include contact information (if, for example, another Dannyco/ Babyliss Pro customer ships a product directly to you) or demographic and lifestyle information. If you interact with us on social networking platforms, we may also use that information from those social networking platforms, such as your Facebook user name and other publicly available Facebook information.
  • Information that we automatically collect about you when you use our Site varies depending on the settings of your web browser or device, but it may include the content you view on our Site; the date and time you access our Site; how long you use our Site; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address (which is a unique string of numbers to identify devices connected to a network). See the section below titled Cookies and Tracking for more information.

You hereby consent to these collections for the purposes described below. We may combine information from all of the above sources. If you do not provide information to us, we may not be able to provide our products or services to you.

Purposes for which We Collect, Use and Disclose Information

We collect, use and share your information for purposes that are authorized or required by law, as well as for the following purposes:

  • Customer service. We use your information for customer service purposes, including to provide products and services to you; to provide you with a personalized shopping experience; for warranty, technical support, or other similar purposes; and to establish and update your customer account.
  • Communication. We use your information to communicate with you, including to respond to requests for assistance and updates relevant to you. We may communicate with you in a variety of ways, including postal mail, email, and/or telephone.
  • Administration. We use your information for administrative purposes, including to manage our inventory; to maintain accurate customer records; to help us better understand how our customers access and use our Site; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Privacy Notice, our Terms of Use, and other policies.
  • Research and development. We use your information for research and development purposes, including to improve our Site, products, services, and customer experience; to understand our customer demographics; and for other research and analytical purposes.
  • Legal compliance. We use your information to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
  • Protection of us and others. We use your information where we believe it is necessary to protect us, you and others.
  • Corporate Relatives. We may share your information with any current or future parent company, affiliate, or subsidiary for the purposes described above.
  • Service Providers. We may share your information with our contractors, vendors, service providers, agents, or others who perform functions on our behalf for the purposes described above. For example, we may share your information with service providers who host our Site, coordinate mailings, analyze aggregate information about our customers or process credit card payments. We will arrange for a level of protection comparable to what we provide when the information is being processed or managed by our service providers, including taking reasonable steps to ensure that our service providers adhere to privacy procedures and will keep your Personal information confidential. We will not provide more information than is necessary to the service provider and will ensure that the information is returned or destroyed once the purpose for which it was given is filled.

    Our service providers may be located outside of your jurisdiction of residence, and you acknowledge that Personal Information may be processed and stored in foreign jurisdictions and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.
  • Dannyco/Babyliss Pro Site Users. We may share your information with other Dannyco/Babyliss Pro Site users. For example, if you post a review, pictures, or other content on our Site, the contents of your post, as well as other information, such as your username, may be available to all Site visitors.
  • Business Transfers. We may share your information with another entity if we or any of our current or future corporate relatives are or may be acquired by or merged with another legal entity, if substantially all of our assets are or may be sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a similar contemplated or actual transfer of assets.
  • In Response to Legal Process. We may share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.
  • To Protect Us and Others. We may share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to collect debts owed to us; to protect the legal rights, Site, or safety of you, Dannyco/Babyliss Pro, its corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms of Use or this Privacy Notice; and to monitor and remediate security issues.
  • Aggregate and De-Identified Information. We may disclose aggregate or de-identified information about our customers for marketing, advertising, research, or other purposes.
  • For other purposes where authorized or required by law or consented to by you.

The collections, uses and disclosures listed above are a reasonably necessary part of your relationship with us, and you consent to those activities. We may also collect, use and disclose your personal information as follows:

  • Marketing. We may, in accordance with applicable law, use your information for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you; to target advertisements to you; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our marketing communications with you may include communications via postal mail, email, and/or telephone.
  • Unaffiliated Third Parties. We may share the information we collect about you with other unaffiliated third parties, such as social media and networking platforms. These third parties may use such information for their own Direct Marketing Purposes. The use of information by these unaffiliated third parties is governed by the privacy policies of those third parties.

When your Personal Information is to be used for a purpose not previously identified, we will disclose that the new purpose to you before such use, and we will seek your consent unless the use is authorized or required by law.

Only authorized employees, mandataries, agents and service providers will have access to your information, and only when such access is needed for the performance of their duties.

Consent

We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. Your consent can be express, implied (except where prohibited by law) or given through an authorized representative. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give us reasonable notice of withdrawal of consent. If you notify us that you withdraw consent, we will inform you of the likely consequences of that withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Limits for Using, Disclosing and Retaining Personal Information

We will only use or disclose your Personal Information for the purposes set out above and as authorized or required by law.

We will keep Personal Information used to make a decision affecting you for at least one year after using it to make the decision.

We will destroy, erase or make anonymous documents or other records containing your Personal Information as soon as it is reasonable to assume that the original purpose is no longer being served by retaining the information and retention is no longer necessary for a legal or business purpose.

We will take due care when destroying personal information so as to prevent unauthorized access to the information.

Your Choices

You have certain choices regarding the Personal Information we collect about you. For example, you may:

  • Request Access to the Personal Information We Have Collected About You. You have a right to access your Personal Information held by us. Upon written request and authentication of your identity, we will provide you your Personal Information under our control. We will also give you information about how that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We may charge you a reasonable fee for doing so. In some situations, we may not be able to provide access to certain Personal Information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm our competitive position. We may also be prevented by law from providing access to certain personal information. If we refuse your access request, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
  • Request to Modify the Personal Information We Have Collected About You. You may request to modify your Personal Information by emailing us at customerservice@Dannyco.com and specifying the addition, deletion, or other modification to your Personal Information that you would like us to make. If you demonstrate the inaccuracy or incompleteness of your Personal Information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed. If a challenge regarding the accuracy of your personal information is not resolved to your satisfaction, we will annotate the Personal Information under our control with a note that the correction was requested but not made.
  • Request to Modify Content You Have Posted. You may request to modify content that you have posted to our Site by emailing us at customerservice@Dannyco.com  and specifying the content (such as comments or reviews) that you would like modified or deleted. In some cases, we may not be able to remove your content. If this is the case, we will let you know if we are unable to do so and why. Even if we are able to anonymize or make your content or information no longer visible, there is no way to ensure complete or comprehensive removal of your content from the Internet because third parties may have archives of Dannyco/Babyliss Pro web pages. We therefore cannot prevent such information from being used in a manner that may violate this Privacy Notice, the law, or your personal privacy.
  • Deactivate Your Account. If you have an account with us, you may deactivate your account by emailing us at customerservice@Dannyco.com  and requesting that we deactivate your account.
  • Opt Out of Promotional Email Communications. You may opt out of promotional emails by clicking on the unsubscribe link in the email, or by emailing us at customerservice@Dannyco.com, and explaining the email that you would like to unsubscribe from. Please also note that if you have previously added your contact information to the mailing list of one of our clients or partners and later withdraw your permission, you will have to contact that third party (or use an opt-out link provided in an email communication from that client or partner) to request removal from that mailing list as well.
  • Opt Out of Promotional Text Message Communications. You may opt out of promotional text messages by clicking on the unsubscribe link in the text message, or by emailing us at customerservice@Dannyco.com, and briefly describing the text message that you would like to unsubscribe from.
  • Opt Out of Promotional Mail Communications. You may opt out of promotional mail communications by following the instructions provided in the mailing, or by emailing us at customerservice@Dannyco.com, and briefly describing the mailing that you would like to unsubscribe from.
  • Opt Out of Interest-Based Advertising. We may use third-party service providers such as Google’s AdSense and AdWords to help us provide advertisements to you that are tailored to you based on interests that you have expressed on our Site or elsewhere (“Interest-Based Ads”). Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this Site. Any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies. You may decide to disable all the Google cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en. You can use Ads Settings to manage the Google ads you see and opt out of interest-based ads delivered by Google. You also may opt out of receiving Interest-Based Ads from many third-party ad networks, such as those provided by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding Interest-Based Ads by NAI members and DAA members, including how to opt out of Interest-Based Ads provided by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA). If you are in the European Union go to www.youronlinechoices.eu, and if you are in Canada go to http://youradchoices.ca/choices/, for information about your choices with respect to third-party advertising, including instructions on how to opt out of participating ad networks. Please note that opting out of participating ad networks does not mean that you will not see advertisements at all and you will continue to receive advertisements on other websites and from companies that do not participate in the above programs. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type and recent, previous searches related to your current search.
  • Request Information Regarding Our Complaint Procedure. We will, on request, provide information regarding our privacy complaint procedure.

Please note that even if you opt out of receiving marketing communications from us, we may still send you communications about your account or any products or services you have purchased from us and we will still respond to your inquiries and requests for information.

Cookies and Tracking

We and our service providers use cookies and other mechanisms to track information about your use of our Site. We or our service providers may combine this information with other Personal Information we collect about you.

  • Cookies. We or our service providers may use cookies to track visitor activity on our Site. A cookie is a text file that a website transfers to your device for record-keeping purposes. We or our service providers may use cookies to track user activities on our Site, such as the web pages you view and time you spend on our Site. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies may not be able to browse certain areas of the Site.
  • Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Site to perform functions like tracking the activities of visitors to our Site, helping us manage content, and compiling statistics about usage of our Site. We or our service providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
  • Embedded Scripts. We use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our Site.
  • Third-Party Analytics. We use service providers, such as Google Analytics, to evaluate the use of our Site and our Services. We or our service providers use automated devices and applications to evaluate use of our Site and Services. We or our service providers use these tools to help us improve our Site, Services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or Flash locally shared objects, to perform their services.
  • Do Not Track. Our Site does not respond to Do Not Track signals. You may disable certain tracking as discussed in this section (e.g., by disabling cookies).

Our Site may contain links to non-Dannyco/Babyliss Pro websites and applications. Any access to and use of such non-Dannyco/Babyliss Pro websites and applications are not governed by this Privacy Notice. Instead, your use of non- Dannyco/Babyliss Pro websites or applications is governed by the privacy policies of those third-party websites or applications. We are not responsible for the information practices of such third-party websites and we encourage you to read their privacy policies.

International Transfers of Information

Our Site is intended to be used by customers located in Canada. However, we or our affilates or Service Providers may be located in the United States or other jurisdictions outside of your jurisdiction of residence, and you acknowledges that personal information may be processed and stored in foreign jurisdictions and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.

By using a Dannyco/Babyliss Pro Site, you consent to the transfer, processing, and storage of your information, including Personal Information, in the United States or elsewhere outside of your jurisdiction of residence.

Children

Our Site is for general audiences and is not targeted to children under thirteen (13) years of age. We do not knowingly collect any Personal Information from children younger than the age of thirteen (13), and we will delete any Personal Information collected that we later know to be from a customer under the age of thirteen (13). If you believe a child under the age of thirteen (13) has disclosed Personal Information to us, please contact us at customerservice@Dannyco.com and specify the customer and information you believe to be from the child under thirteen (13).

Security

We have taken reasonable steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security. Please note that we cannot guarantee the security of any information we have collected about you, and your use of our Site indicates that you understand and accept this risk.

You should take steps to protect your account by, among other things, choosing a strong password that nobody else knows or can easily guess and keeping your log-in and password information private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by third parties to whom we disclose information, as described above.

Changes to this Privacy Notice

This Privacy Notice will be updated from time to time. Changes to this Privacy Notice will go into effect when posted. If revisions to this Privacy Notice materially affect how we use Personal information that we collected from you prior to the date of the revised Privacy Notice, we will obtain your consent for any new uses or sharing of your Personal Information. We will post any updated Privacy Notice to our Site.

Contact

Any inquiries, complaints or questions regarding this Privacy Policy should be directed in writing to us through the following means:

By email: customerservice@Dannyco.com 
By mail: Dannyco/Babyliss Pro Canada
Attention: Customer Service – Privacy
100 Conair Parkway
Woodbridge, ON L4H 0L2